Conflict Resolution at General Hospital - 1081 Words

â€Å"Conflict Resolution at General Hospital† Christy D. Harris Dr. Jack Huddleston, Professor BUS520: Leadership and Organizational Behavior August 20, 2011 Discuss the conflict that is occurring at General Hospital. The conflict that is occurring at General Hospital is simply a case of making the right financial decisions and man vs. computer. What I mean by that is, in trying to make cost effective decisions on how to cut back on expenses they chose to replace capable human beings that gave accurate results with a computerized system that is not glitch free and has not been proven to give accurate readings and correct patient information on the right patients nor was it approved by the†¦show more content†¦He can then utilize the appropriate negotiation strategy to achieve a win-win situation. For example with the physician controlled cost being addressed step by step, one physician at a time and the theory of cost containment steps that he developed being also addressed his argument will then be capable of showing how the hospital will still be able to function as if the old methods were still in place and then show how the hospital would have a chance of turning things around. Then he can format a plan of action that will help them achieve this goal. Once this has been fully negotiated upon and an agreement has been reached he is then ready to present the final plan of action to the staff (board) and began making the necessary changes. Recommend a strategy for Hammer to resolve the problem. Instead of utilizing the Distributive negotiations strategy with the good cop bad cop approach that clearly didn’t work, I would recommend the Integrative negotiations strategy. This will allow all parties or departments involved to identify the problems, assess alternatives, discuss the pros and cons, and reach an agreement between all parties that would work for the hospital. Sometimes management decisions and conflict resolutions are impossible to be resolved by one or two individuals. Team work should always be an alternative to find the answer in company issues on any level. Managers should have the knowledge trueShow MoreRelatedConflict Resolution At General Hospital Essay1302 Words   |  6 PagesConflict Resolution at General Hospital Key Issues This week’s case encompasses a nonprofit community hospital (General Hospital) that has been subjected to competitive forces that have hindered profit margins by directly affecting the patient occupancy by over 25%. In response to the diminishing returns, Mike Hammer, General Hospital’s CEO, decided to curtail spending and increase costs by implementing â€Å"physician-controlled costs.† The following key issues have been attributed to Hammer’s leadershipRead MoreConflict Resolution at General Hospital1273 Words   |  6 Pages#4 - Conflict Resolution at General Hospital Darlene Andrews Instructor’s name Course Title Date â€Æ' 1. Discuss the conflict that is occurring at General Hospital. The major conflict that is occurring at General Hospital is financial in nature. The hospital is facing a potential nosedive in revenue as well a decrease in patients with better health care plans that generate better revenue. As a result, the CEO Mike Hammer is faced with the dilemma on how to cut cost to prevent the hospital fromRead MoreConflict Resolution at General Hospital953 Words   |  4 Pages. Discuss the conflict that is occurring at General Hospital. 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